No. Generations that error, time out or fail quality checks never burn your Credits. The hold releases itself automatically, and a failed generation never consumes a kill from your allowance. If a failed render appears to have charged you, send support its generation ID and approximate time so we can trace it in the ledger.
Why did my generation fail?
The exact error matters. Share the error message so support can investigate the specific issue. A generic failure, pricing announcement or earlier incident does not establish the current service status.
Supplier under maintenance: mention this only when the live status check confirms
status=knownandmaintenance_active=true. When the switch is off or status cannot be verified, troubleshoot the reported error without mentioning maintenance, the status check or the absence of maintenance. An explicitmaintenanceerror describes that attempt and does not prove the switch is still on now. New renders are paused and no Credits are held. Wait until maintenance ends before retrying; switching models will not bypass a global maintenance pause.The prompt or a reference was blocked by the content safety filter: the provider rejected the prompt or reference under its content rules. This is not a maintenance error and does not establish that your account was flagged. Previously accepted content can be rejected when a provider or its filtering changes. If ordinary, permitted content is repeatedly blocked, send support the model, exact error, generation ID and approximate time for investigation.
Free-plan or complimentary Creator Partner generations paused: this is an account-policy restriction, separate from global maintenance. Follow the specific account message shown in the studio.
Other errors or timeouts: share the model, exact error, generation ID and approximate time. Model availability, input requirements and provider failures can differ; support needs these details to identify the cause.
When maintenance is off or unverified, do not include a maintenance status preamble or say that maintenance is inactive. Focus on the reported error. If the cause cannot be verified or the failure keeps happening, contact the support team through Help in the studio. We cannot promise a resolution time until the issue has been investigated.